Shipping Policy

At Celestia, every order is carefully inspected, prepared, and packaged to ensure it arrives in excellent condition. We take pride in providing a premium shopping experience from the moment your order is placed until it reaches your doorstep.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days.

During this time, our team carefully verifies, quality-checks, and securely packages each order before it is handed over to our shipping partner.

Processing times may be extended during holidays, promotional events, peak shopping seasons, or due to circumstances beyond our reasonable control. If this occurs, we appreciate your patience and understanding.

Shipping Time

Once dispatched, most orders are delivered within 3–5 business days, depending on the destination.

Delivery times are estimates only and are not guaranteed. Actual delivery may vary due to customs clearance, weather conditions, carrier delays, public holidays, or other factors outside our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become available after your parcel has been dispatched.

Shipping Address

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

Celestia cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information.

Delivery Responsibility

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.

While we are always happy to assist in resolving shipping issues, Celestia cannot guarantee delivery times or accept responsibility for delays caused by shipping carriers, customs authorities, weather conditions, force majeure events, or other circumstances beyond our reasonable control.

Lost or Delayed Shipments

If your tracking information has not updated for an extended period or you believe your shipment has been lost, please contact our support team.

We will work with the shipping carrier to investigate the shipment and assist you throughout the process.

Refused or Unclaimed Shipments

If a shipment is refused by the customer or returned to us because it was unclaimed or the delivery address was incorrect, any applicable return shipping fees, customs charges, or reshipping costs may be deducted from any refund where permitted by applicable law.