Return & Refund Policy

At Celestia, we strive to provide premium quality products and exceptional service. If you wish to request a return, please review the following policy carefully.

Return Window

Return requests must be submitted within 30 calendar days of receiving your order.

Requests submitted after this period will not be accepted.

Return Eligibility

To qualify for a return, all of the following conditions must be met:

• Item must be unworn, unused and unwashed.
• Original tags must remain attached.
• Original packaging must be included.
• Item must be free of perfume, smoke, deodorant, makeup, stains, pet hair or any other signs of use.
• Item must not be altered or damaged after delivery.
• Proof of purchase is required.

Returns that do not meet all eligibility requirements may be refused.

Return Authorization Required

Returns sent without prior authorization will not be accepted.

Before returning any item, please contact:

info@celestiauae.com

Include:

• Order number
• Full name
• Reason for return
• Clear photos of the item
• Photos of the packaging (if applicable)

Our team will review your request before issuing return instructions.

Return Shipping

Customers are responsible for all return shipping costs unless the item arrived damaged or an incorrect product was received.

We recommend using a tracked shipping service, as Celestia cannot be responsible for parcels lost during return transit.

Inspection

All returned items undergo a quality inspection.

If the returned item shows signs of wear, washing, damage, missing tags, missing packaging or any condition inconsistent with this policy, the return may be declined.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery and include photographs so we can assess the issue promptly.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Final Sale items
• Clearance items marked as non-returnable
• Personalized or custom-made products
• Products that have been worn, washed or altered
• Products returned without original tags

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method.

Please allow 5–10 business days for your financial institution to complete the refund after it has been issued.

Original shipping charges are non-refundable unless required by applicable law or if the return results from our error.